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FAQ's & Policies

When you purchase from Moist·U·R Beauty, you are agreeing to our policies and processing times.

How can we contact customer service?

You can contact customer service at

How long is shipping?

DUE TO COVID-19 Processing time is currently 2-7 business days + the USPS shipping time after the package has been dropped off.

My order says "delivered" but its not here, why?

If this situation occurs, please contact your local post office with the tracking number provided with your order. Moist·U·R Beauty takes pride in packaging your order with lots of love and carefully. We make sure all orders are packaged and in perfect condition before we drop it off at the post office, however, after packages are dropped off at the post office WE ARE NOT RESPONSIBLE FOR ANY LOST, DAMAGED, OR STOLEN PACKAGES. However, If you need any assitance with your order, we would be happy to assist you.